- Will I receive the same product as the one in the photo?Yes, we make every effort to ensure that the products you receive are exactly what you see in the photos on our site. Our teams ensure that the images are representative and faithful to the actual products. However, there may be slight variations due to factors such as lighting and your monitor's display settings. If you have any specific concerns after receiving a product, please don't hesitate to contact us, and we'll be happy to help.
- Where can I view my invoice?
- Confirmation by e-mail : An order confirmation e-mail, which often includes a summary of your purchase and a link to your invoice, is usually sent to you after you have made your purchase.
- User account on our site : If you created an account at the time of purchase, log in to your account on our website. You should be able to access your order history, including invoices.
- Customer area : Visit the "My Account" or "Customer Area" section on our website, where you should find a section dedicated to your past orders, with the option of downloading or printing your invoices.
- Customer service : If you are unable to find your invoice online, please contact our customer service department. We'll be happy to help you retrieve a copy of your invoice.
- How can I return an item?To return an item, please follow these simple steps:
- Log in to your account : If you created an account at the time of purchase, log in to your account on our website.
- Access your order history : Find the "My Account" or "Customer Area" section and access your order history.
- Select the command : Find the order containing the item you wish to return and select it.
- Initiate the return process: Look for the return or refund option in your order history. Follow the instructions to initiate the return process.
- Fill in the return form : Fill in the return form with the necessary details, such as the reason for the return and any additional information required.
- Product packaging : Carefully pack the item you wish to return in its original packaging, if possible.
- Return label : Print the return label provided (if available) and attach it securely to the parcel. If you don't have a label, follow the instructions for sending the parcel.
- Package dispatch : Send the package to the return address. Be sure to keep proof of shipment.
- Follow-up on return : You can usually track the status of your return via your user account on our website.
- Refund or exchange : Once we have received and processed your return, we will issue a refund or exchange in accordance with our return policies.
- Will you be restocking items marked "out of stock"?We do our best to maintain a constant supply of our items, but availability may vary depending on demand and suppliers. If an item is currently out of stock, here are some options for you to consider:
- Check regularly : Check our website regularly to see if the item is back in stock. Availability is subject to change, and we update our inventory as soon as possible.
- Contact customer service: If you have a specific date in mind, or if you have any questions about the restocking of an item, please do not hesitate to contact our customer service department. They will be able to provide you with more precise information on future availability.
- Explore alternatives: If the item you want is out of stock, explore other similar options that may meet your needs. Occasionally, we offer similar products that may be right for you.
- Where can I ship my order?Please note that shipping options may vary depending on your location. During the checkout process on our website, you will have the opportunity to select your country or region, and the available shipping options will be displayed. Please be sure to provide a complete and accurate shipping address when placing your order to avoid any delivery problems. If you have any specific questions about shipping destinations, or if you encounter any difficulties when selecting your shipping address, please do not hesitate to contact our customer service department. We'll be delighted to help you finalize your order.
- How do you measure the success of an event?Measuring the results of an event can be tedious. We advise you to prepare a quick questionnaire to send to your guests so that they can rate the event and share their comments/ideas for improvement. Any criticism will help you to better anticipate the next event.
- What are your lead times?Our production and delivery times depend on the type of product. Our teams communicate these lead times to you at the time of the commercial proposal, but if you have imperatives in terms of lead times, you can inform your advisor beforehand to obtain a quote that takes these constraints into account (express charges may sometimes be applied).
- Can I customize my chatbot's responses?Yes, of course, you can set up your chatbot to respond correctly to all your prospects and visitors (according to the keywords detected in their questions).
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